Mercy Hospital is a large, modern, spectacularly well-equipped medical facility offering everything from general care to specialized surgery to limited-term psychiatric care. The hospital stands a full ten stories tall, and features two helicopter pads, some of the most advanced medical imaging technology in the state, carefully segregated wards and excellent doctors, nurses and security. The facility is generously funded by Wolfram & Hart and a bank of other wealthy donors, many of whom prefer to remain anonymous, so money is not an object; the hospital even offers a free clinic and sliding-scale medical services to those in need of financial assistance. Even highly advanced and expensive medical services can be obtained at little to no cost, though patients who require such measures are sometimes required to sign on as participants in various studies or experiments -- a practice that has drawn the scrutiny of quite a few watchdog groups.

The hospital's only known, established drawback is its blood bank, which seems to have the worst security of any area in the building. The facility has been broken into and robbed of its supplies with such great frequency that the American Red Cross will no longer supply it with blood, forcing the hospital to run its own smaller-scale drives within the immediate area. No one is quite sure exactly who would want that much stored blood or what they would do with it, but for the moment, at least, the rash of thefts continues, causing the hospital to lose up to forty to fifty percent of its stores each year.

Mercy Cemetery, a mass of tombstones and small crypts, sprawls across the lot to the south and east of the cemetery. The hospital has a standing policy directing its staff to place seriously or terminally ill patients in rooms with windows facing only the road, away from the cemetery; however, psychiatric patients are not extended this same small mercy. Even those "guests" that have exhibited full-blown, panic attack inspiring fears of death and its trappings seem to be placed in suites with southern and eastern exposures in what seems to amount to little more than a cruel prank on the part of hospital administrators.